Contact Us
If you have suffered an injury or
loss (including loss of earnings) because of the actions
of another person you are probably entitled to
compensation. To find out for sure, Call FREE on 0800
783 3092 or
Complete Our Online
Claim Form.
The Former Dyffryn Arms New
Row Cwmbach Aberdare CF44 0AB
Free
Phone: 0800 783 3092
Fax:
01685 354022
E Mail:
enquiries@nationwideclaimcentre.co.uk
If you want to discuss your claim
with an experienced claims handler, call Now!
REGULATED BY THE MINISTRY OF
JUSTICE IN RESPECT OF CLAIMS MANAGEMENT
ACTIVITIES
FOR FREE
ADVISE AND CONSULTATION: 0800 783 3092
SHOULD YOU REQUIRE FURTHER
VERIFICATION ON OUR COMPANY THEN PLEASE CONTACT THE
ADDRESS OR LINK BELOW:
Claims Management Regulator, PO
Box 7824, Burton on Trent, Staffordshire, DE14
9DP.
info@claimsregulation.gov.uk
tel: 0845 4506858.
COMPLAINTS PROCEDURE
This document will be supplied on request
and will be automatically provided to complainants
unless we are able to resolve the complaint
by the close of business on the next working
day following the receipt of a complaint.
We reserve the right to decline to consider
a complaint that is more than six months after
you become aware of the cause of the complaint.
There may be instances where we will waive
this requirement at our discretion. We will
confirm to you in writing if a complaint has
been made outside the time limit that we are
prepared to consider.
Within 5 days of the receipt of a complaint
from a client ( or a clients representative),
we will send a written acknowledgement. The
acknowledgement will include details of the
name and job title of the person handling
the complaint. We will accompany the letter
with a copy of these procedures.
The complaint will be handled by a person
of sufficient seniority and competence to
settle the complaint and, where possible,
will be someone not directly involved in the
matter subject to the complaint.
ALL COMPLAINTS WILL BE DEALT FAIRLY, CONSISTENTLY
AND PROMPLTLY.
In most cases we would anticipate that we
would be able to provide a client with a final
response letter within four weeks from the
receipt of the complaint. The final response
letter will give full details of the clients
complaint and of our internal investigation.
We will also give details of the steps we
propose to take to resolve the subject of
the complaint or we will give an explanation
of the reasons why we consider that we are
not responsible.
Some complaints may be complicated or may
require us to communicate with other persons
or firms connected with the matter subject
to the complaint. In such circumstances it
may not be possible to resolve the complaint
within a period of four weeks.
In those circumstances our procedures are
:
(i) A holding response explaining why we
are not yet in a position to resolve the complaint.
In this event we will indicate when we will
make further contact, this will be within
a period of eight week from the receipt of
the complaint.
Within this period we will either send the
client a final response. Or:
(I) Send an explanation as to why we are
not in a position to make a final response.
(ii) Give reasons for our delay in the time
taken to resolve the complaint.
(iii) We will indicate when a full response
can be expected.
(iv) We will inform the client he /she may
refer the complaint to The Claims Management
Regulator, if they are not happy with the
delay.
Where we decide that redress is appropriate,
we will provide fair compensation for any
acts or omissions for which we are responsible
and will comply with any offer of redress
you accept. Appropriate redress will not always
involve financial redress.
If the complainant is not satisfied with
our response, or if the complaint is not resolved
within eight weeks, he/she may refer the complaint
to :-
Claims Management Regulator, PO Box 7824,
Burton on Trent, Staffordshire, DE14 9DP.
Info@claimsregulation.gov.uk
tel: 0845 4506858.
The regulator can review the handling of
the complaint and can give a direction on
further handling of the complaint. However,
the regulator cannot determine a complaint
or award compensation.
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