Contact Us

If you have suffered an injury or loss (including loss of earnings) because of the actions of another person you are probably entitled to compensation. To find out for sure, Call FREE on 0800 783 3092 or

Complete Our Online Claim Form.

The Former Dyffryn Arms
New Row
Cwmbach
Aberdare
CF44 0AB

Free Phone: 0800 783 3092

Fax: 01685 354022

E Mail: enquiries@nationwideclaimcentre.co.uk

If you want to discuss your claim with an experienced claims handler, call Now!

REGULATED BY THE MINISTRY OF JUSTICE IN RESPECT OF CLAIMS MANAGEMENT ACTIVITIES

FOR FREE ADVISE AND CONSULTATION: 0800 783 3092

SHOULD YOU REQUIRE FURTHER VERIFICATION ON OUR COMPANY THEN PLEASE CONTACT THE ADDRESS OR LINK BELOW:

Claims Management Regulator, PO Box 7824, Burton on Trent, Staffordshire, DE14 9DP.

info@claimsregulation.gov.uk tel: 0845 4506858.

COMPLAINTS PROCEDURE

This document will be supplied on request and will be automatically provided to complainants unless we are able to resolve the complaint by the close of business on the next working day following the receipt of a complaint.

We reserve the right to decline to consider a complaint that is more than six months after you become aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.

Within 5 days of the receipt of a complaint from a client ( or a clients representative), we will send a written acknowledgement. The acknowledgement will include details of the name and job title of the person handling the complaint. We will accompany the letter with a copy of these procedures.

The complaint will be handled by a person of sufficient seniority and competence to settle the complaint and, where possible, will be someone not directly involved in the matter subject to the complaint.

ALL COMPLAINTS WILL BE DEALT FAIRLY, CONSISTENTLY AND PROMPLTLY.

In most cases we would anticipate that we would be able to provide a client with a final response letter within four weeks from the receipt of the complaint. The final response letter will give full details of the clients complaint and of our internal investigation. We will also give details of the steps we propose to take to resolve the subject of the complaint or we will give an explanation of the reasons why we consider that we are not responsible.

Some complaints may be complicated or may require us to communicate with other persons or firms connected with the matter subject to the complaint. In such circumstances it may not be possible to resolve the complaint within a period of four weeks.

In those circumstances our procedures are :

(i) A holding response explaining why we are not yet in a position to resolve the complaint. In this event we will indicate when we will make further contact, this will be within a period of eight week from the receipt of the complaint.

Within this period we will either send the client a final response. Or:

(I) Send an explanation as to why we are not in a position to make a final response.

(ii) Give reasons for our delay in the time taken to resolve the complaint.

(iii) We will indicate when a full response can be expected.

(iv) We will inform the client he /she may refer the complaint to The Claims Management Regulator, if they are not happy with the delay.

Where we decide that redress is appropriate, we will provide fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress you accept. Appropriate redress will not always involve financial redress.

If the complainant is not satisfied with our response, or if the complaint is not resolved within eight weeks, he/she may refer the complaint to :-

Claims Management Regulator, PO Box 7824, Burton on Trent, Staffordshire, DE14 9DP.

Info@claimsregulation.gov.uk tel: 0845 4506858.

The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, the regulator cannot determine a complaint or award compensation.